The university wanted to provide a clear and objective structure for career advancement / progression and encourage self-directed learning leading to development of skills and competencies across levels. The university also wanted to Identify and develop behavioral and functional competency framework linked to the career pathways and Identify development programs tailored to employees and organizational needs.

PB adopted the following process to design Career Development Pathway:

 Developed ‘Career Management Policy’ to provide guidelines on career movement and linkages to other processes like performance management, succession planning etc.

A leading University in South East Asia

The Great Manager Digest

Leadership Lens

The role of the manager has become increasingly complex and demanding in today's rapidly evolving business landscape. As organizations flatten their structures and managers take on larger teams, the responsibilities placed upon them have escalated significantly. According to a research, the average manager's number of direct reports has increased by a staggering 2.8 times over the last six years alone.

Amidst this mounting pressure, a startling reality emerges: nearly half of managers are at risk of failure, The implications of this statistic are far-reaching, as employees reporting to managers at risk of failure are 91% less likely to be high performers, three times more likely to seek employment elsewhere, and four times more likely to under perform on customer satisfaction and innovation goals.

Contrary to conventional wisdom, the primary predictors of manager failure do not stem from a lack of technical skills, coaching ineffectiveness, or an inability to prioritize. Instead, research has identified four key factors that heighten the risk of manager failure

To address these critical predictors of manager failure, organizations must take proactive measures. Research suggests that by effectively addressing these four factors, the risk of manager failure can be reduced from 48% to as little as 5%.

As the manager's role becomes increasingly unmanageable in the face of organizational complexity and diverse employee needs, a proactive approach to addressing the risk of manager failure is paramount. By acknowledging and addressing the root causes of managerial struggles, organizations can cultivate a more empowered, aligned, and productive workforce, equipped to navigate the challenges of the modern business landscape.

Proactively Managing the Growing Threat of Managerial Failure

Every year, bar-headed geese migrate thousands of kilometres from their breeding grounds in Mongolia to their wintering grounds in India, and back again. The bar-headed geese are one of the world’s highest flying birds, and have been known to cruise at altitudes of over 6000m (Mount Kilimanjaro is at an elevation of 5895m). They navigate through the mountain passes of the Himalayas, and there have also been unverified reports of them flying over Mount Everest.

They have incredible endurance – the amount of oxygen available even at lower elevations can fall to half of that at sea level. Humans are able to perform only mild exercise at that elevation, even after acclimatisation.

Because we are so bogged down by titles and definitions at the workplace of who is a leader and who isn’t, we miss out on opportunities where team synergy could be channelled towards accomplishing great feats that would be impossible for one person to do.

Individually, the geese are extremely well-built to achieve this aerodynamic feat year after year. However, that is only part of the story. Bar-headed geese are sociable birds that live in groups and large colonies. When they fly, they take to the sky in a V-formation of about 25 members. The birds help each other as they climb high altitudes.

As each bird flaps its wings, it creates uplift for the bird that immediately follows. Because of the V-formation, the flock achieves a flying range of 71 percent more than what would be possible if the birds were to fly solo. When a goose falls out of formation, it feels the drag and the resistance of trying to fly alone. It quickly gets back into the group to take advantage of the lifting power of the bird in front and also passes this on to the bird behind it.

When a bird gets sick or is wounded by gunshot, and falls out of formation, two other geese fly down with the wounded goose to lend help and protection. They stay with the goose until it is able to fly again or till it dies. The birds then fly back by themselves, or join another formation, or try to catch up with their group.

The pressure of the drag is felt the most by the geese at the front of the formation. The birds at the back occasionally honk to encourage those up front to keep up their speed. When the head goose gets tired, it flies to the back of the formation and another bird takes its place.

There is a lot to be learnt from the intuitively collaborative bar-headed geese. Years of evolution have taught the geese to fly in V-formation, get the right uplift, gain advantage of group synergy, and support one another as they fly thousands of kilometres navigating the mighty Himalayas. Like the geese, we collaborate and work with others in our respective teams, but the degree of collaboration may differ.

The V-formation forms a nice analogy to showcase the intuitively collaborative team. Some rebellious team members may on occasion try to drop out of formation, but the drag of working solo eventually gets to them and they fall back in formation to take advantage of group synergy. Other team members are naturally helpful and when things go wrong for one person, they immediately make themselves available and help out until the issue gets fixed.

The most interesting behaviour is probably that of the head goose. As leader of the flock, it is required to lead from the front and does so with great energy. It lets its action speak louder than any honk (message) that it might want to pass on to the flock. The head goose and others in front are egged on by team members from the back as they all fly higher and faster as a team.

However, the head of the flock is also replaced every so often by others. The burden of facing the drag is shared among team members, and others step up when called to action. The success of the team is placed above individual success.

Collaboration is as important for the solitary leader as it is for individual team members. The leader must constantly make space for other team members to showcase their genius when the opportunity arises.

At the workplace, the leader is required to keep the team motivated at all times. However, like the head goose and the frontline geese, our leaders also need an occasional, reassuring honk from other group members to let them know that they are doing great. In the V-formation, every goose is a leader. This ‘shared focus’ helps build group dynamics. The whole is much, much greater than the sum of its individual parts.

Leadership and Group Synergy

Game Changers Program is the Leadership Transformation Initiative to build next generation leaders in the organization. Each ‘Game Changer’ was carefully chosen by the organization and the program has been thoroughly customized to individual and organization needs.

Provide Hi-potential employees an opportunity to exhibit potential by enabling them to pursue Business impact Team projects

Create a pool of tested ready now candidates for succession

Produce tangible results that show return on investment

Profiling of the Participants: Identifying the participants’ developmental needs based on the assessment

People Business (PB) conducted 360 Degree assessment in April 2015, to assess the participants on the essential Leadership Behaviours required to perform effectively at their current and higher levels. From  360 degree assessment, a customized feedback report was created for each participant with specific inputs on their strengths and development areas.

For each participant, two development areas were identified through the  360 instrument and supervisor engagement.

Educate and Development Planning: Understanding the need to invest time &amp; effort for individual transformation

Orientation to the participants to Game Changers program was conducted to generate buy-in and commitment from them.

Country Business Leaders identified an opportunity for team projects and translated them into a sound business proposition (Business Impact Projects (BIPs)).

Action learning teams with4-5 participants each across geographies and functional domains were identified and BIPs were assigned to them.

Facilitated PB coach and participant conversation to understand and agree on developmental plan.

 Development Journey: Customizing the program with a relevant mix of knowledge acquisition, implementation &amp; reflection

Participants were provided with customized journals in line with the identified leadership behaviours. Each journal consists of a mix of Self Study, Self-Reflection and In-Place Activities

Throughout the entire course of the project, each participant was coached through regular one-on-one coaching sessions by PB Coaches and mentored by the organizations' Leaders. Participants were asked to pursue and analyse reading material, followed up with on- the- job Business Impact Projects (BIP),

The one-on-one monthly conversations with the coach were mainly be focused on:

o    Understanding the progress made on the two identified leadership behaviours through reflection

o    Understanding the project progress and incorporation of learnings in implementing the project

o    Work on certain behaviours identified by the participant’s supervisor

Project Review and Presentation: Measure the impact of the transformational journey by evaluating behavioural change &amp; its impact on business outcomes

Bi-monthly conversations with participant’s supervisor on development progress.

Monthly reporting of progress and Mid-year review for participants.

Final project presentation by each ALT on the Project and each individual on their transformation journey.

The final evaluation showed that more than 70 % of the participants achieved their business impact goals through the project and 80 % of them showed a visible transformation on leadership behaviours.

Leadership Transformation Through Business Transformation

Creating Employee Experiences

2025 Ranking

Greater than 80% of the Senior Leadership positions were occupied by expats in a S.E. Asian country headquarters of a global consulting corporation. PB was approached by this organization to help them build and nurture local leadership in their country. The objective was to identify prospective talent for the leadership pipeline and prepare them to take on key senior management roles as a part of their Succession Plan. The entire intervention was targeted within an 18-month timeframe.

A Development Centre was conducted for all local employees who were next in line to take over key leadership positions from a sizeable population of Senior Management expats in their country.

Individual Development Plans (IDPs) for the afore-mentioned target group were created through IDP workshops based on the improvement areas of participants uncovered in the DC.

The effectiveness of the LDP was corroborated by the fact that more than 60% of the target population was designated as key future position holders of the Leadership pipeline.

Global Consulting Outsourcing Corporation

The bank was typically sending their officers on assignment to the back office operations. PB was engaged to build system to help the bank assess their managers and identify the High Potentials through a scientific assessment system. The objective was have a clear system of assessment for their managers for promotion.

PB did a data gathering and analysis initiative and finalized the Leadership competency framework for the leaders of the back office operations. Thereafter, the various roles were profiled on the competencies required for each position/role.

Through development centers, the potential employees were assessed in development/assessment centers to decide the employees capable of moving into higher roles.

Alongside, a functional competency framework for both data and voice was finalized.

Using the results of the assessment/development centre, a succession planning system was put in place. The functional framework was used more at member levels to assist in hiring the right profiles to help in selecting the right person and thus improve the hit rate.

Talent Management case study

The back office operations of one of the largest banks in the world

Given the organization’s growth rate and aggressive expansion plans, it wanted to take key ‘Talent related decisions’, namely - create and build succession and leadership pipeline. The firm wished to groom selected internal pool of leaders & impart skills to man critical positions across functions. To accomplish this, the organization cast the net wide, and

In the ‘pre-work’ phase, PB got an understanding of the current and future business needs through structured interviews with the leadership team. We reviewed the existing competency framework, post which, it was fine-tuned for the subsequent assessment process. We also identified other ‘High potential’ characteristics, apart from the standard set of competencies that was required. 

In the ‘profiling phase’, both online and face-to-face assessments using competency-specific customized tools were administered.

Post the profiling phase, an overall organization Talent Inventory and 9-box matrix was provided to the HR Team. The top quartile of high-potential managers was identified.

In participation with the leadership team, a talent review workshop was conducted wherein each participant was discussed in detail and specific talent actions (role change, additional responsibilities etc.) were identified for each participant.

The participants were subsequently enrolled into an extended leadership development journey in order to groom them for the next level of responsibilities.

A large HVAC (Heating, Ventilation & Cooling) Manufacturer hey

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As managers, we're often torn between the competing priorities of achieving results and fostering an engaged, motivated team. Conventional wisdom says you can't have it both ways - a hard-driving results focus comes at the expense of interpersonal connections. However, a study reveals that the most effective leaders are those who excel at both driving performance and engaging their people.

What sets these well-rounded leaders apart?  Identified are the six "behavioral bridges" that enable top leaders to drive performance through people:

1. Communicating a clear strategy and direction

4. Exhibiting high integrity to inspire trust

6. Remaining coachable and open to feedback

These findings align with the holistic approach we take in our Certified Program for Leadership (CPLP). Through this exclusive 4-month certification, co-developed with IIM Bangalore, participants enhance their management prowess across multiple dimensions.

The program starts by establishing a clear foundation through our R-OPTI™ Model for Managerial Effectiveness. Guided by this model, participants learn to set a compelling organizational vision while inspiring commitment in their teams.

Complementing this results-focused skillset, CPLP also hones "softer" leadership capabilities through workshops on emotional intelligence, coaching others, managing conflicts and more. These modules equip managers with techniques to build trust, motivate individuals and develop their direct reports - behaviors identified as hallmarks of well-rounded leaders.

The program's blended format of workshops, group coaching, peer learning and applied projects ensures that participants don't just learn concepts, but practice integrating results and people skills. As one past participant shared, "The skills learned here will help me throughout my career to analyze my capabilities and understand how to create a high-performing team."

In today's experience economy, employees want more than just a paycheck - they seek meaning, growth and camaraderie at work. By developing managers who harmonize a focus on results with a commitment to enriching their people's experience, CPLP empowers organizations to drive sustainable, engaged performance. The path to becoming a top 13% leader is a challenging one, but the rewards make it worthwhile.